Reference

Your piabet account rules in one place

Our Terms & Conditions explain how you open an account, keep your wallet in order, use UPI, Paytm or PhonePe, and contact us when a rule needs clarification.

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piabet Your piabet account rules in one place
CONTACT ROUTES

Three ways to ask about terms

Questions about these Terms & Conditions should reach the right team with enough detail to check your account record.

Terms email desk Use the email route for clauses, account closure requests, payment disputes under the terms, or written requests for changes to your stored details. Include your account email and avoid sending card data or wallet PINs.
Live chat handover Chat can help you locate the right clause and raise a ticket when the answer needs account checks. For security, our team may move the matter to email before sharing account-specific details.
Payment reference path For UPI, Paytm or PhonePe questions tied to the terms, share the transaction ID, time, amount and account email. We use those details to match wallet entries before any next step.
POLICY HANDLING

Six controls behind these terms

Our terms are meant to be readable, enforceable and practical for an India account flow. The same rules connect account access, cookies, identity checks, payment records, device sessions and support replies.

Account data

The terms explain why we collect your name, contact details, login records and payment references. We use them to run the account, match transactions, answer disputes and meet checks that apply to your activity.

Cookie use

Cookie rules sit inside the terms so you know how sessions stay active, preferences are remembered and suspicious access is flagged. You can clear browser cookies, though some login checks may repeat afterward.

Login security

You are responsible for keeping passwords, OTPs and device access private. If you believe another person accessed your account, contact us quickly so we can secure sessions and check recent wallet activity.

Record retention

We keep account and payment records for the period needed to handle disputes, meet legal duties and protect wallet history. Closure requests are processed under these terms, subject to unresolved checks or balances.

Change requests

If your name, phone number, email or payment detail needs correction, raise a request through support. We may ask for proof before updating records, especially when withdrawals or account recovery are involved.

Terms updates

When terms change, the newer version applies from the date shown on the page or message. If a change affects your account use, we aim to make the wording clear before you continue.

Your questions about account terms

This FAQ explains how the Terms & Conditions affect your account, wallet, data, access and support requests. It is written for practical use, not legal jargon. If your situation depends on a specific transaction or account check, contact us with the relevant reference details.

They apply when you open an account, log in, use the wallet, join a promotion, place a game round or request support. Access depends on local law and is available where local law permits.

Keep your name, email, mobile number and payment references current. Incorrect details can delay account recovery, payment matching or withdrawals, because support may need proof before changing records or discussing wallet activity.

The terms require you to use payment methods that belong to you and match account checks where needed. UPI, Paytm and PhonePe transactions may need IDs, timestamps or wallet screenshots to resolve disputes.

Yes. If local law restricts access, payments, games or promotions in your location, we may block or limit the affected part. The account remains subject to these Terms & Conditions and any pending checks.

You can ask to access, correct or close account data through support. We may keep certain records for dispute handling, legal duties or wallet history, as described in the Terms & Conditions.

The terms allow verification when payment ownership, identity, account activity or transaction history needs confirmation. This protects the wallet record and helps ensure withdrawals are released to the correct account holder.

We update this page when the wording changes and may show a message where the change affects account use. Continuing after the update means you accept the newer Terms & Conditions.