Reference

Legal terms before you open your account

piabet keeps its account terms, privacy rules, cookie choices and identity checks in one place, so you know what applies before you open your account.

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piabet Legal terms before you open your account
CONTACT ROUTES

Three legal contact routes

Legal questions should reach the team that can read account records, not a generic inbox. Use the route that matches your need: privacy requests, terms questions, or account verification.

Privacy desk Use this route for privacy access, correction or retention questions. Include the email or mobile number on your account, but do not send full bank data unless we ask through a secure channel.
Terms contact Send terms questions here when you need clarity on account closure, eligibility, identity checks or rule changes. We answer against the current legal wording and may point you to the clause that applies.
Payment record help Choose this path when a UPI, Paytm, PhonePe or Google Pay reference is tied to a legal query. We check wallet records, account name matches and any verification hold before replying.
DATA PRACTICE

Six ways we handle legal requests

Our legal process covers how data is collected, used, stored and corrected. We use account records, device signals, cookie choices and payment references to run checks required by our terms and by…

Data minimisation

We collect the details needed to create and protect your account, such as name, mobile number, email, device data and payment references. Extra documents are requested only when a legal or verification reason applies.

Cookie choices

Cookies help us remember login state, language, fraud signals and consent choices. You can change browser settings, but some account-law records must remain so we can show when consent was given.

Account security

We use login checks, device matching and transaction checks to spot account misuse or duplicate access. If a security hold affects you, we explain the legal reason before asking for more proof.

Retention periods

We keep account, payment and verification records for the period needed under law, dispute handling and audit needs. When a record is no longer required, we remove it or separate it from direct identifiers.

Correction requests

If your name, contact detail or date of birth is wrong, ask for a correction through support. We may need proof, because changing legal account data can affect withdrawals and access rights.

Escalation path

When a legal request needs a senior check, we move it to the privacy or compliance contact. You receive a case reference, expected response window and any documents needed from your side.

Legal questions about your account

These answers explain how our legal terms work in everyday account situations. They are written for India readers using UPI, Paytm, PhonePe or Google Pay, but they do not replace the terms shown during account creation. Where access or eligibility is mentioned, it depends on local law and applies only where local law permits.

The terms shown during account creation and any later notice inside your account apply. They cover eligibility, verification, payment records, account closure and dispute handling. Access depends on local law where you are.

Yes. Send a request from the email or mobile number linked to your account. We verify you first, then share the account data we can provide under law and our retention rules.

UPI, Paytm, PhonePe and Google Pay references help us match account names, transaction IDs and wallet activity. If a record does not match, we may pause processing until the legal check is complete.

If local law changes, access may be adjusted, paused or removed for that region. We do not treat earlier access as a promise of future availability; availability remains where local law permits.

Cookies record consent choices, login state and security signals. They help us show which terms were accepted and when. You can change browser settings, but some legal records must be kept.

Yes, if the request is valid and we can verify you. Send the detail to be corrected and supporting proof. We record the change so payment and access checks remain consistent.

We discuss legal account matters with you, or with an authorised person after proof of authority is received. This protects your account records and keeps replies aligned with privacy law.

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