Reference

How piabet Handles Your Personal Data

At piabet, we are transparent about every piece of data we collect from your account, how long we hold it, and exactly who can access it.

Data encrypted in transitNo data sold to third partiesAccount deletion on requestIndia-region data handlingContact us any time

Explore the lobby Read FAQ

What This Policy Covers and Where It Applies

piabet Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy covers information you provide when opening an account, making deposits via UPI, Paytm or PhonePe, and interacting with our support team or live chat. We collect your name, email address, mobile number, payment identifiers associated with UPI handles or Paytm wallets, and device

1
data needed to keep your session secure. Access to piabet.run depends on local law and is available where local law permits. We do not knowingly collect data from individuals in jurisdictions where access is restricted. Your data is processed to fulfil our contractual obligations to you
2
— running your account, processing withdrawals and responding to your queries. We retain records only as long as required for these purposes or as mandated by applicable regulations. You may request a full copy of your stored data at any time through our support channels.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about how we process your personal data, want to correct something on your account, or wish to submit a formal data-access request, our privacy support team is…

Email Privacy Support Send your data-access or deletion request to our dedicated privacy address. Include your registered mobile number and we will verify your identity before processing anything. Responses arrive within 48 hours of submission.

Live Chat on piabet.run Start a live chat session directly from any page on piabet.run. Our agents can log a formal privacy request on your behalf, confirm what data we hold and escalate to the data team within the same session.

In-Account Help Centre Log in to your piabet account and navigate to Help to raise a privacy ticket. All tickets are timestamped, assigned a reference number, and tracked until resolved — so you always know where your request stands.

DATA HANDLING PRACTICES

Six Ways We Protect Your Account Data

Security is not an afterthought at piabet — it is built into how your data moves through every layer of the platform.

End-to-End Encryption

All data transmitted between your device and piabet.run is encrypted using TLS 1.2 or higher. This applies to account logins, payment submissions via UPI or Paytm, and every support conversation you have with our team.

Cookie Management

We use strictly necessary cookies to keep your session active and analytics cookies to understand how pages perform. You can withdraw consent for non-essential cookies at any time through the cookie settings panel on piabet.run.

Payment Data Isolation

Your UPI VPA, Paytm wallet ID and PhonePe transaction references are stored in an isolated payment vault separate from your profile data. Our customer support agents never see full payment identifiers — only masked references.

Data Retention Limits

We keep your account data for as long as your account is active and for a defined period after closure, in line with applicable regulations. Once that period passes, your records are permanently deleted from our systems.

Third-Party Data Sharing

We share your data only with payment processors required to complete UPI, Paytm or PhonePe transactions, and with fraud-prevention services that protect your account. We do not sell, rent or exchange your data with advertisers.

Account Access Controls

You can request a full export of your stored data, correct inaccurate details, or ask us to delete your account entirely. Submit the request through live chat or the in-account Help Centre and we will action it within 30 days.

Common Questions About Your Privacy at piabet

We have put together answers to the questions our account holders ask most often about data, cookies and their rights under this policy. If your question is not covered here, open a live chat on piabet.run and we will answer it directly.

We collect your name, email address, mobile number and the device information needed to secure your session. If you deposit via UPI or Paytm, we also store the payment reference linked to that transaction — not your full bank credentials.

Payment identifiers from UPI, PhonePe and Paytm are held in a vault isolated from your main profile. Support staff only ever see a masked version of these references. Full identifiers are accessible only to our payment-processing system during the transaction.

Yes. Submit a data-access request via live chat or the in-account Help Centre. We will verify your identity using your registered mobile number and then send you a full export of your stored data within 30 days of your request.

We do not sell or share your data with advertisers. Data is shared only with the payment processors — such as UPI networks, Paytm and PhonePe — that are needed to complete your deposits and withdrawals, and with fraud-detection services that protect your account.

After account closure, we retain your records for a defined period required by applicable regulations. Once that retention period ends, your data is permanently and irreversibly deleted from our systems. You can ask us for the specific retention period via support.

Open the cookie settings panel available on any page of piabet.run and toggle off consent for non-essential cookies. Strictly necessary cookies — those that keep your account session active — cannot be disabled without affecting account functionality.

Contact our privacy support team immediately via email or live chat with your account details. We will investigate within 48 hours and send you a written response. If you remain unsatisfied, you have the right to escalate to the relevant data protection authority in your jurisdiction.

How piabet Handles Your Personal Data

How to Contact Us About Your Data

Six Ways We Protect Your Account Data

End-to-End Encryption

Cookie Management

Payment Data Isolation

Data Retention Limits

Third-Party Data Sharing

Account Access Controls

Common Questions About Your Privacy at piabet

01 What personal data does piabet collect when I open an account?

02 How is my UPI or PhonePe payment data protected?

03 Can I request a copy of all the data piabet holds about me?

04 Does piabet share my data with other companies or advertisers?

05 How long does piabet keep my account data after I close my account?

06 How do I withdraw my consent for cookies on piabet.run?

07 What should I do if I believe my data has been handled incorrectly?

Related Pages